We have trusted Tip Touch’s expertise in Spa &Wellness since 2013 for various missions.
Jean Guy de Gabriac has guided us on the creation of the unique thermal spa menu of the BO Resort in Normandy with 60 treatment rooms. His active listening skills & his experience helped us design an offer that is original, rich and distinctive. Ever since, he has collaborated to refresh the Spa treatments with best practices drawn from his international experience.
Every year, we trust him and his team of master trainers to educate our new recruits & enhance the skills of our team (Reception & Care givers) with Signature massages and guest relations techniques (« WELLcome Attitude », retail, cross-selling...)
This real partnership grows stronger each year with Jean-Guy, who proves to be a passionate, forward-thinker, and articulate professional.
Chairman – FRANCE Thermes
Within the constant improvement of guest experience & satisfaction, especially with loyal clients, I have asked Jean-Guy de Gabriac to work with the teams of the hotel & the thermal Spa, in order to facilitate the introduction of two Wellness Coachs.
The objective was to create a pro-active mindset between the teams from Reservation, Reception of our 5-star Hotel, Spa Reception and MICE, in order to enhance the corporate culture with a Wellness culture.
Jean-Guy accompanied us for 2 years with very operational training modules, rich in international Best Practices: the “HOW of WOW”, ``WELLcome Attitude`` et ``Do you speak SPA?`` meet & greet international guests in such a way that they do not feel as “foreigners”.
I highly recommend Jean-Guy (and his team) for he really had at heart to grow the team’s level of confidence, and each members talents & skills for them to thrive in their relationship with our guests.
Jean De Nadon
COO Compagnie de Vichy
Jean Guy is as passionate, as he is professional. Very thorough with a heightened sense about details.
He has an innate sense for the big picture with a global strategic vision, and a deep understanding of the Spa, Wellness & Beauty industry. He is also a great story-teller to get a strong buy-in from the team.
Enthusiastic, creative & trust-worthy, he knows how to successfully conduct complex projects in multi-cultural environments. His expertise in Spa marketing fuels very stimulating conversations.
former Export Director, Académie Scientifique de Beauté
Jean-Guy was involved during the pre-opening, bringing a wealth of knowledge about Spa & Wellness in a region where spas were only burgeoning. The whole team greatly benefited from advanced manual techniques, and in Tip Touch’s incomparable know how in the design of Signature treatments.
Years after, I called on Jean-Guy to help us grow a culture of Wellness with all our therapists & receptionists. His hands-on approach on the art of meeting, greeting & orienting guests, as well as generating additional sales has greatly helped our team build the confidence they needed. It was also a memorable team-building experience!.